Free Shipping on All Orders
We offer free shipping on every order to all countries and markets currently served by Nina Pet Haven.
We work carefully to process and dispatch orders as quickly as possible. Because we use an international network of selected suppliers and fulfillment partners, processing and delivery times may vary depending on the product, destination, carrier, and local delivery procedures.
Order Processing
After your payment is confirmed, your order is sent for verification, quality checking, preparation, and packaging.
Order processing typically takes 1–4 business days. Processing time is separate from shipping time.
During busy periods, public holidays, or unusually high order volumes, processing may take slightly longer.
Estimated Shipping Time
After processing is complete, shipping typically takes 7–14 business days.
Delivery times are estimates rather than guarantees. Actual delivery may vary because of:
- The destination country or region
- Carrier availability and transportation schedules
- Customs or import procedures
- Public holidays
- Severe weather
- Local postal or delivery-service delays
- Other circumstances outside our control
Although we always aim to deliver orders within the estimated timeframe, next-day delivery is currently unavailable.
International Fulfillment
Our products may be stored and fulfilled from locations outside the United States. Therefore, your order may be shipped from a different country than the one in which our business is registered.
Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately and arrive in different packages or on different dates.
You will not be charged additional shipping fees when an order is divided into multiple packages.
Order Tracking
When tracking information becomes available, you will receive a shipping-confirmation email containing your tracking number.
You can check your order’s progress at any time by visiting our Track Order page, which is also available from the Orders menu.
Please allow some time after receiving your shipping-confirmation email for the carrier’s tracking system to display its first update. Tracking information may not update immediately after dispatch.
Most carriers provide tracking throughout delivery. However, the availability and detail of tracking updates may vary depending on the destination and local delivery provider.
Customs, Duties, and Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges determined by the destination country.
Unless otherwise stated during checkout, any applicable import charges are the customer’s responsibility. Nina Pet Haven does not control these charges or the time required for customs processing.
Incorrect or Incomplete Addresses
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after processing or shipment has begun.
We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address supplied during checkout.
Delayed Orders
If your order has not arrived within the estimated delivery period, please check its latest status through our Track Order page.
Carrier scans may occasionally be delayed even while a package remains in transit. If no useful tracking update appears for an extended period, please contact our customer-support team for assistance.
Questions About Your Order
If you have questions about processing, shipping, tracking, or delivery, please contact our customer-support team. Include your order number so we can assist you more efficiently.
We appreciate your patience and thank you for choosing Nina Pet Haven.